Care Services – Peninsula Agency on Aging

Care: providing what is necessary for the health, welfare, maintenance, and protection of someone or something

The Peninsula Agency on Aging (PAA) is the leading regional advocate on aging issues.  PAA supports the life of Peninsula residents primarily 60 years of age and over with the Care Services programs.

By serving as a clearing house of resources, PAA coordinates care services with public agencies and private providers with the goal to improve the quality of life.  The Peninsula Agency on Aging helps to develop a personalized plan from your hospital transitions to your daily home life.  Our care coordinator will work with the client to access and coordinate any services or information needed to maintain a more independent life.

Care Services - Peninsula Agency on Aging

Care Coordination

Care Coordination services can offer a feasible alternative to institutional care and provide seniors, persons with disabilities and family caregivers the opportunity to discover various community options for care in the home.

Care Services - Peninsula Agency on Aging

Care Transitions

As an important part of your treatment plan, our Care Transitions Coaching can help you and your family better manage your health care needs once discharged from the hospital. Care Transitions helps keep people out of the hospital longer and is part of your Medicare benefits.

Care Services - Peninsula Agency on Aging

Caregiver Support

Caregivers are provided information regarding community resources available to assist them in the role of caregivers. Our Care Coordination team can provide resources that include support groups, educational training, and programs in the communities we serve. Respite services are available to caregivers of eligible adults, age 60 and older, through Adult Day Care and Personal Care.

Visit our Caregiver Resources page

Care Services - Peninsula Agency on Aging

S.O.S. Outreach

Seniors, living in income-based housing, are linked to the community resources they need to remain independent. An on-site Outreach Worker arranges educational programs, assesses residents, makes referrals and provides follow-up.

Care Services - Peninsula Agency on Aging

Long Term Care

When an illness or injury makes staying at home difficult, PAA assists older adults and their families locate and arrange for in-home care.

Fees are assessed based on a sliding scale for certain services.

Care Services - Peninsula Agency on Aging

In-Home Care

When an illness or injury makes staying at home difficult, the Peninsula Agency on Aging assists older adults and their caregivers with information about in-home options.  Individuals may receive subsidized home care from PAA if they aren’t eligible to receive services from any other sources.

Care Services - Peninsula Agency on Aging

VICAP – Insurance Counseling

Virginia Insurance Counseling and Assistance Program

Do you have questions about long term care insurance, Medicare supplemental (Medigap) insurance, hospital and physician bills or HMO’s? Health Insurance Counseling from PAA can help eliminate frustration and help save your hard earned money.

Health Insurance Counseling is a free, confidential service for persons 60 and over, and their families. Trained volunteers answer your questions in person or over the phone at a time and place convenient to you. We do not represent insurance companies or medical providers.

Care Services - Peninsula Agency on Aging

Elder Abuse

What Is Elder Abuse?

Elder abuse is the mistreatment, neglect or exploitation of an elderly person, often by a relative or other caregiver.

Because elder abuse happens with alarming frequency, each of us has the potential for living in a setting that puts us at risk of being mistreated, neglected, and abused or for becoming an abuser.

Elder abuse may go unreported because many victims are ashamed, afraid, or unable.

6 Types of Elder Abuse:

  • Physical: Hitting, kicking, pushing, slapping,burning, or force causing injury
  • Neglect: Failing to meet basic needs like food,housing, clothing & medical care
  • Sexual: Engaging in a sexual act without consent
  • Abandonment: Leaving elder alone or no longer providing care
  • Emotional: Harming self-worth or emotional well-being, name calling and scaring
  • Financial: Illegally misusing an elder’s money, property, or assets

The Victim:

  • Typical victims live with a family member and depend on relatives for daily care.
  • Others live alone and are unable to care for themselves or their affairs.
  • More women than men are abused.
  • Victims depend on the abuser for basic needs in the home or in a long term care facility.
  • Emotional problems between an elder, relative or caregiver may lead to abuse.
  • Victims are often over 80.
  • Victims may not be allowed to go outside or have visitors.
  • Victims may have one or more disabilities, including mental impairment.

The Abuser

  • Are frequently family members who act in a caregiving role.
  • Often do not understand the care needs of the elder.
  • May misuse drugs or alcohol.
  • May have a history of mental problems.
  • Emotional: Harming self-worth or emotional well-being, name calling and scaring
  • May depend upon the victim for money or shelter.
  • May have a history of spouse or child abuse.
  • May be unable to care for an aging person due to employment, poor health or ad-vanced age.
  • May have stress problems other than the caregiving role (e.g. financial difficulty, unemployment, marital problems).

Long Term Ombudsman Program:

The Long-Term Care Ombudsman Program is a resource for complaints and concerns regarding the care of older persons in long-term care facilities such as nursing homes and assisted living facilities and those receiving long-term care services in the community.Protect SeniorsTo contact the Local Ombudsman for the Peninsula area call: (757) 220-1577.

Caregivers: Help Stop Elder Abuse

  • Talk out problems if you have a conflict with an elderly relative.
  • Plan free time for you to do something you enjoy.
  • Seek help from other family members or friends when you need respite or help.
  • Contact organizations such as Social Services or Peninsula Agency on Aging that help the elderly.
  • Join a support group for caregivers.

Concerned Citizens: Help Stop Elder Abuse

  • Be a friend to an elderly person:  help provide transportation, home repairs and your understanding.
  • Report suspected cases of elder abuse to your local Department of Social Services.
  • Physicians, nurses, health care professionals, persons providing care for adults for pay, mental health professionals, social workers, and law enforcement offices are mandated reporters of Elder Abuse.

Where To Report Elder Abuse

  • Hampton
    Department of Social Services
    (757) 728-2120
  • James City County
    Division of Social Services
    (757) 259-3100
  • Newport News
    Department of Social Services
    (757) 926-6329
  • Williamsburg
    Department of Social Services
    (757) 220-6161
  • York-Poquoson
    Department of Social Services
    (757) 890-3787
  • After Hours Hotline
    888-832-3858